How can I help?

Premium, Offline Maps, Purchases & Pricing

• Restoring Premium subscription - Not seeing Premium status
• Canceling the Premium Subscription
• Deleting my account
• Redeeming Offer Codes
• Android OPEN BETA - missing features

Route Creation, Editing & Import

• Won't take a stretch of road
• Strange loops while importing
• Offroad / Dual Sport / Trail Routes
• Ways and sources to Import
• Routes vs Tracks and 'Save blue line as a Track' during import
• Stops vs Via points. What's the difference?
• Import from Google Maps

Navigation & Tracking

• Straight lines in ride log / Not tracking entire ride / Pause & Resume tracking
• Stops vs Via points. What's the difference?
• Detour behaviour in Scenic / Skipping Waypoints (route recalculation / deviating from the route)
• Zoom modes - Manual-, Speed- and Turn based
• Start a route in the middle
• Missing Speed Limits
• Safety Cameras

Sound & Voice Instructions

• Sound / Voice Instruction Problems
• Control Music Playback for all media apps, not just Apple Music
• Forward-Back (previous-next) and Play-Pause buttons not working

Maps

• Reporting map errors
• Map Update Stuck / Not loading
• Downloadable Offline Maps by Country/Region
• Russian/Chinese/Arabic/Cyrillic labels on the map
• Missing Speed Limits

Sharing Routes & Rides

• Sharing Routes & Rides
• Discover Routes shared by others

Videos

• Scenic Complete Walkthrough
• Sharing Routes & Rides
• Handlebar Controllers
• Power Planner Tutorial
• Scenic 3 YouTube Playlist
• Scenic in 10 minutes
• Import from Google Maps

Other

• How to Compare a Scenic Ride with a Route Using BaseCamp
• Handlebar Controllers
• Using What3Words with Scenic
• Battery Saver
• Scenic routes to Garmin: Best Practices